I bought an Insignia dual screen portable DVD player at Best Buy. I have returned 2 so far because I can’t get them to play using battery power. I have called the Insignia help line 3 times with no success. I have tried plugging the unit in for 24+ hrs to charge the battery – both with the unit on and with the unit off. I assume that I should be able to play a movie, and remove the power plug to let the battery take over…..or turn the unit on without having the power cord plug in…..I can’t do either. I can’t find any switch to engage the battery….can’t find any settings in the menus of the DVD player….and can’t find any instructions about the battery in the manual. The helpline insists that it has an internal battery and that it should last about 2.5 hrs. I thought I was a smart guy, but I’m feeling very dumb……please help!
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Hello,
I am sorry. I searched and searched and I was unable to find anything that said that there was a battery inside the “dual screen unit”. Looking at the website, Insignia has many other portable DVD players. I am thinking that when someone said that they had a battery they were referring to those other units. I even looked through the manual and there was NO mention of a battery, internal or otherwise, except for in the remote control. This may be why you had two other units that wouldn’t work off of “battery” power. Insignia only sells one dual screen unit (active and discontinued). Do you recall where you got the information that there was a battery? When the unit was plugged in, did you notice any icon that indicated that a battery was charging (a light, maybe)?? If I get further information maybe I will be able to help you more, I apologize for not being more helpful. (Hey, at least you’re not dumb
) SMILE and be merry.